I oversee the end-to-end management of creative and marketing projects, ensuring smooth coordination across cross-functional teams and timely delivery of high-quality campaigns. I manage incoming requests through Workfront, strategically allocate resources, and maintain balanced workloads across the design studio.

I partner closely with clients to review progress, address feedback, and align deliverables with brand standards, accessibility requirements, and business goals. By managing budgets, tracking hours, and overseeing invoicing, I help maintain transparency and fiscal accountability throughout every project.

Beyond execution, I focus on optimizing processes — identifying efficiencies, streamlining workflows, and fostering collaboration between creative and client teams. I stay current with industry trends and emerging technologies to continuously improve project outcomes and drive stronger, more effective marketing results.

I lead and support a high-performing global Customer Success team, focusing on performance excellence, professional development, and operational efficiency. Through regular one-on-one coaching, continuous feedback, and clear performance metrics, I ensure that both individuals and the team consistently meet SLAs and KPIs.

I oversee quality control, reporting, and process improvements to enhance customer satisfaction and streamline operations. From managing escalations and overseeing KYC/EDD verifications to maintaining 24/7 shift coverage, I ensure that all customer interactions are handled efficiently, empathetically, and in full compliance with company standards.

Collaboration and communication are key to my approach — I conduct regular team meetings, develop best practices, and keep Customer Success documentation and tools up to date across platforms like Zendesk. I also assist with hiring, onboarding, and training new team members to strengthen our global operations.

Beyond day-to-day management, I partner closely with leadership to shape strategy, drive continuous improvement, and foster a positive, connected team culture through team-building initiatives and cross-functional collaboration.

I lead end-to-end e-commerce operations across multiple global marketplaces, including Amazon (US, Canada, and Europe), Shopify, eBay, and Etsy. My work spans everything from product listing creation and campaign optimization to sales analysis, customer experience management, and policy compliance. I produce actionable business intelligence reports covering traffic, conversions, satisfaction, and sales to guide data-driven decision-making and continuous growth.

I manage warehouse operations for three brands, overseeing a combined catalog of 500+ products and coordinating inventory across Amazon FBA warehouses in North America and Europe. I also recruit, train, and support new operations staff to ensure seamless onboarding and consistent performance. Beyond operations, I research new marketplace opportunities and lead expansion strategies to drive brand visibility and revenue.

On the customer service side, I oversee a team that handles inquiries, escalations, and customer feedback through multiple channels. I implement new tools and apps to enhance efficiency and improve user experience while maintaining clear, customer-focused policies and regularly updated FAQs.

Through effective leadership and a hands-on approach, I’ve helped successfully expand into multiple international Amazon marketplaces and consistently meet annual sales goals — all while building scalable systems that support sustainable business growth.